Comments on: Best Buy shows the world they care by moving to elimiate mail-in rebates http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/ exploring a little bit of everything Fri, 03 Feb 2012 03:54:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Lindsay http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-5313 Lindsay Wed, 16 Aug 2006 07:31:18 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-5313 <p>I don't think I've ever gotten a rebate sent to me that had my name spelled correctly. It's not that hard, 7 letters in my first name, 6 letters in my last name. Creeps.</p> I don’t think I’ve ever gotten a rebate sent to me that had my name spelled correctly. It’s not that hard, 7 letters in my first name, 6 letters in my last name. Creeps.

]]> By: Barbara (Xerraire) http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-608 Barbara (Xerraire) Thu, 02 Feb 2006 15:39:45 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-608 <p>This so reminded me of some very crazy experiences I have had with Best Buy...I think I will blog it. Yes, I will! » http://www.xerraireart.com/blog/index.php?p=312</p> <p>Say, I have enjoyed your blog and I like your writing style! I will visit again!</p> <p>Barb</p> This so reminded me of some very crazy experiences I have had with Best Buy…I think I will blog it. Yes, I will! » http://www.xerraireart.com/blog/index.php?p=312

Say, I have enjoyed your blog and I like your writing style! I will visit again!

Barb

]]> By: Ryan http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-603 Ryan Wed, 01 Feb 2006 17:53:27 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-603 <p>I actually just had a pretty sucky <a href="http://ryanarrowsmith.com/journal/bust-buy" rel="nofollow">experience</a> with Best Buy's so-called Customer Service. It was dreadful.</p> <p>I'll stick with CompUSA.</p> I actually just had a pretty sucky experience with Best Buy’s so-called Customer Service. It was dreadful.

I’ll stick with CompUSA.

]]> By: Andrew http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-599 Andrew Mon, 30 Jan 2006 21:36:47 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-599 <p>I wish I had seen that 60 Minutes piece. I totally believe it -- everyone I know has rebate horror stories (at least, the people that I know that have dared to try to actually redeem the money owed them).</p> <p>My new thing at CompUSA and Best Buy is to talk to people only for them to carry big items for me. I go in and they don't even know where their own items are. I sometimes stop in; they're conveniently located. And some items are always the same price everywhere, so I don't feel too ripped off when I go there. But I don't ask them for advice; I figure I'm much better off doing research on my own.</p> <p>Having worked retail once upon a time, it blew my mind how little salespeople sometimes know about their products. It made my brain hurt.</p> I wish I had seen that 60 Minutes piece. I totally believe it — everyone I know has rebate horror stories (at least, the people that I know that have dared to try to actually redeem the money owed them).

My new thing at CompUSA and Best Buy is to talk to people only for them to carry big items for me. I go in and they don’t even know where their own items are. I sometimes stop in; they’re conveniently located. And some items are always the same price everywhere, so I don’t feel too ripped off when I go there. But I don’t ask them for advice; I figure I’m much better off doing research on my own.

Having worked retail once upon a time, it blew my mind how little salespeople sometimes know about their products. It made my brain hurt.

]]> By: Josh http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-596 Josh Sun, 29 Jan 2006 20:05:55 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-596 <p>I remember a 60 Minutes piece about large companies (P&G was one if I recall correctly) using absurd qualifiers to judge the terms of a rebate -- like color of ink used, proper spelling of item's name, etc.</p> <p>You know what Best Buy could do to improve <em>my</em> shopping experience? Stop hiring disaffected teenagers and career nosepickers who get off on treating people like dirt. I've been doing the computer thing for a long time now, and some of the things you overhear employees telling customers is a.) patently false, b.) subtly condescending or c.) both.</p> <p>I'm sour on Best Buy, but I reserve the pointy end of my wrath for CompUSA. they might as well have a slugline like "CompUSA: Gouging is the new American way."</p> <p>Pheew. I need a beer after that rant. :)</p> I remember a 60 Minutes piece about large companies (P&G was one if I recall correctly) using absurd qualifiers to judge the terms of a rebate — like color of ink used, proper spelling of item’s name, etc.

You know what Best Buy could do to improve my shopping experience? Stop hiring disaffected teenagers and career nosepickers who get off on treating people like dirt. I’ve been doing the computer thing for a long time now, and some of the things you overhear employees telling customers is a.) patently false, b.) subtly condescending or c.) both.

I’m sour on Best Buy, but I reserve the pointy end of my wrath for CompUSA. they might as well have a slugline like “CompUSA: Gouging is the new American way.”

Pheew. I need a beer after that rant. :)

]]> By: Andrew http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-594 Andrew Sat, 28 Jan 2006 23:19:54 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-594 <p>Wilhelm: Thanks for stopping in and giving it a read... I just re-read it myself, and you're totally right; it DOES sound like I'm being sarcastic. I mean, really, who would believe that I'm actually giving Best Buy props? I sure don't shop there. I'll have to be more careful next time :)</p> Wilhelm: Thanks for stopping in and giving it a read… I just re-read it myself, and you’re totally right; it DOES sound like I’m being sarcastic. I mean, really, who would believe that I’m actually giving Best Buy props? I sure don’t shop there. I’ll have to be more careful next time :)

]]> By: Wilhelm Murdoch http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-593 Wilhelm Murdoch Sat, 28 Jan 2006 20:11:37 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-593 <p>I wasn't sure whether or not you were being sarcastic after the first two paragraphs. :)</p> <p>Good read nonetheless.</p> I wasn’t sure whether or not you were being sarcastic after the first two paragraphs. :)

Good read nonetheless.

]]> By: beth http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-591 beth Fri, 27 Jan 2006 15:22:14 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-591 <p>Yes, let's hope they get rid of them altogether soon.</p> Yes, let’s hope they get rid of them altogether soon.

]]> By: Andrew http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-590 Andrew Thu, 26 Jan 2006 19:37:46 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-590 <p>beth: sort of. It is on notebooks only for now, but they're expanding the program:</p> <p>"Additionally, Best Buy customers will begin receiving instant savings on a majority of computer accessories by the first week of February. These new means of savings are a result of strong vendor partnerships and the commitment of Best Buy to keep customers first.</p> <p>"In addition to eliminating mail-in rebates on notebooks, Best Buy has also created an online submission center for those products which still have mail-in rebates. This recently-launched tool provides customers a simple and convenient way to submit select Best Buy rebates online and receive their checks faster. Provided the submission is compliant, most rebate checks will be mailed within seven days after submission.</p> <p>"Best Buy announced in April 2005 that it intended to eliminate mail-in rebates from its portfolio within two years in an effort to improve customer's experience."</p> <p>So, it's not perfect... but they're moving in the right direction. I can work with that.</p> beth: sort of. It is on notebooks only for now, but they’re expanding the program:

“Additionally, Best Buy customers will begin receiving instant savings on a majority of computer accessories by the first week of February. These new means of savings are a result of strong vendor partnerships and the commitment of Best Buy to keep customers first.

“In addition to eliminating mail-in rebates on notebooks, Best Buy has also created an online submission center for those products which still have mail-in rebates. This recently-launched tool provides customers a simple and convenient way to submit select Best Buy rebates online and receive their checks faster. Provided the submission is compliant, most rebate checks will be mailed within seven days after submission.

“Best Buy announced in April 2005 that it intended to eliminate mail-in rebates from its portfolio within two years in an effort to improve customer’s experience.”

So, it’s not perfect… but they’re moving in the right direction. I can work with that.

]]> By: beth http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/comment-page-1/#comment-589 beth Thu, 26 Jan 2006 16:23:40 +0000 http://www.lunaradventures.net/2006/01/25/best-buy-shows-the-world-they-care-by-moving-to-elimiate-mail-in-rebates/#comment-589 <p>I only skimmed the original article, so forgive me if I missed something, but I thought this was on notebook computers only?</p> I only skimmed the original article, so forgive me if I missed something, but I thought this was on notebook computers only?

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